Shipping policy

Last Updated: October 7, 2026

Thank you for shopping with Gettyitems. We are committed to making your shopping experience simple, reliable, and convenient. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed or shipped on weekends or public holidays.

During sales, holidays, product launches, or periods of high order volume, processing may take slightly longer. If there is a significant delay with your order, we will do our best to keep you informed.

Shipping Times

After your order has been processed and shipped, estimated delivery times are:

United States: 5–10 business days
Canada: 7–15 business days
United Kingdom: 7–15 business days
Europe: 7–15 business days
Australia & New Zealand: 8–18 business days
Other International Locations: 10–20 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier delays, customs processing, weather, and other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, selected shipping method, order size, and applicable promotions.

When free shipping is available, the applicable offer will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Please allow 24–72 hours for tracking information to update after the shipping carrier receives and scans your package.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Any applicable customs duties, taxes, or additional charges are the responsibility of the customer unless otherwise stated at checkout. Gettyitems is not responsible for delays caused by customs clearance.

Incorrect or Incomplete Shipping Address

Please make sure your shipping information is accurate and complete before placing your order.

If you provide an incorrect or incomplete address, contact us as soon as possible. We will try to assist before the order is shipped. Once an order has been shipped, we may not be able to change the delivery address.

Gettyitems is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Damaged Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local delivery carrier first.

For packages that appear to be lost or damaged during transit, please contact us so we can help determine the appropriate next steps.

Gettyitems is not responsible for packages that are confirmed as delivered by the shipping carrier.

Delayed Deliveries

While we work with reliable shipping carriers, delivery delays can occasionally occur due to severe weather, carrier disruptions, customs clearance, incorrect address information, holidays, or other circumstances outside our control.

If your order has exceeded the estimated delivery timeframe, please contact us and we will assist you in tracking the shipment.

Contact Us

If you have questions about your order or our shipping policy, please contact Gettyitems Customer Support through the contact information provided on our website.

We appreciate your business and thank you for choosing Gettyitems.